The airline industry confronted a serious downturn after the September 10 attacks. American Airlines was one of many air travel carriers that have been affected by the tragedy that took place about this day. Whilst other businesses were able to keep in business, American Flight companies suffered because of the trouble completely within the organizations. American Flight companies struggled to remain intact when conflict antecedents came into play. These kinds of included an economic recession, rising energy costs, and failures incurred by simply corporate cost-saving measures. During this time, American Flight companies felt conflict, in which their losses were estimated for $5 billion dollars. In order to show the conflict they were in, A& A turned to cutback wages for airline personnel (who made up 36% of total operating costs). This process caused a bad aftermath to get A& A. What A& A failed to accomplish was to build a win-win resolve conflicts. Management did not recognize the losses that could occur in the event they cutback on income of their personnel. At the charge of their employees, A& A management surely could stay away from going in the industry temporarily. The best possible integrative approach to work out between the two parties will be to follow United Airlines approach, where 60 per cent of ownership lies with all the airline staff. This approach might function intended for the benefit of each party as if profits increase, so will payment for the airline personnel. What A& A failed to accomplish was recognize that their most valuable asset was their personnel. Although they take up 36% of their functioning expenses, all their contribution is exactly what generates earnings for the firm.